Is your inquiry technical or informational?

Technical (Settings and PC related problems)

Informational (Product, Licensing and Warranty related)

In order to for the medical courses to work smoothly, you may need to apply a few settings to your computer.

For Windows XP/2000 -The first thing to do is go to the "control panel" of your computer. Once there, click "add/remove programs".

For Window Vista- Instead, click on the Windows Icon in the lower left hand corner of the screen, and then “control panel”. Once there click “uninstall programs” under the program icon.

Wait for the list to populate.

Look for the following listings, as they are required to utilize the course smoothly:

Adobe Reader (any version) -   www.adobe.com

Adobe Shockwave player / Flash - www.adobe.com

J2SE Runtime Environment (any version) -www.java.com

Also check for:

Real Player - If you should find this listed, click "Remove" to delete it from your system. The program, while not detrimental to your system, does prevent Adobe Flash and hence the course, from working properly.

 

Question: Whenever I click on a link or the media resources button in the course, nothing happens. Why?

Answer: Only two things can cause this: 1.You don’t have Adobe Reader installed or 2. You have an active pop-up blocker.

See instructions above to confirm you have Adobe Reader installed. Once the installation has been confirmed, follow the instructions below.

Pop-up Blockers

Pop-Up Blockers can prove to be a very annoying while trying to go through your training. Unfortunately, they do not always announce that they are doing there job. Should your course freeze, attempt to load a page and fail, or should you click an icon and nothing happens, you may have a pop-up blocker working against you. To check if you have one active, go to the log-on screen for your course and click on the left hand side where it states “Click here to check for required browser settings”. The program will check and either tell you that all the setting requirements have been met or it will tell you have a pop-up blocker.

If you are running Internet Explorer 7 or 8, it has a pop-up blocker included. Just open Internet Explorer, and click “Tools” on the address bar. Then, simply click “turn off Pop-Up Blocker”.

As you review through the listings on Add/Remove Programs (for XP/2000) or Uninstall Programs (for Vista), you may want to remove the following (if found) as they contain Pop-Up Blockers that may restrict access to portions of the course:

Google toolbar

Yahoo toolbar

NetZero toolbar

AOL toolbar

Also be aware that numerous Virus Protections also contain Pop-up blockers. Do not remove the Virus Protection!! If you are unable to turn off the Pop-up blocker in the Virus Protection, then temporarily disable the Virus Protection before opening your web browser.

The following Virus Protection programs are known to have pop-up blockers:

Symantec (Norton)

MacAfee

As a last resort, if you are unable to remove or disable a pop-up blocker, you can try to hold the “Ctrl” key on your keyboard and click on the link you are trying to go to. This acts as a “allow pop-up” command for a lot of pop-up blockers (but not all).

If you need any help applying these settings or have any questions, call 1-800-313-1630 and ask for Tech Support.

 

Question: What web browsers can I use to access my courses?

Answer: The following browsers can be utilized to access the course.

          Internet Explorer - Any *pure version

         Firefox 3.2 or better- www.mozilla.com

           Safari - Mac users only

*A pure version of Internet Explorer is any version not release by a vendor other than Microsoft. Other versions of Internet Explorer, such as those released by AOL, Verizon and Earthlink (to name but a few), have proprietary add-ons to the browser that may reduce the function ability of the course. To use the pure version of Internet Explorer, simply click on "Start”, then go to "Programs" and locate the icon for Internet Explorer (It will appear as a big blue "E" with a yellow halo".

Question: How do I access my training?

Answer: Login to your training at http://www.interactlearning.net/home, enter your login and password. After signing in, please select the first course “my courses” header to begin your training.

Question: Can I study my course from multiple computers?

Answer: Yes. Your software is licensed to you, not the machine you are accessing it from. This being the case, you can study from work, home or even a friend’s computer. If you have an active internet connection, you can study from anywhere at anytime.

Question: How do I take my official certification exam?

Answer: Exams can be taken at the exam centers which you can locate at the following links:
www.ahima.org (Medical Coding)
www.americanccb.org (Medical Billing)
www.ahdionline.org (Medical Transcription)

Question: How much do the exams cost?

Answer: The exam costs vary and are based on pricing from the vendor:

• The medical coding current test registration fee is $255.00
• The Fee for medical billing the current fee is $110.00
• The Medical Transcription fees are $195 for AHDI members and $275 for the non-members

Question: Why is there a fee for the exams?

Answer: The fee associated with the exam is paid to the testing centre for administering the tests. This is common with all career certifications including degrees and college certifications.

Question: What is the Pass Guarantee? What does it mean really?

Answer: please review the warranties at the link below for the terms on your specific package. Imagine attending a college or university that offers to refund your tuition if you fail your finals! For details of our Pass Guarantee and full Terms and Conditions visit CBT Direct's Guarantee Page.

Question: What can I do if I need help and support with the training?

Answer: Your main point of contact for training support is our support division which can be contacted at 1-800-313-1630, Monday through Friday 8:30 AM to 5:30 PM EST.

Question: I am having difficulty understanding a word, term, or skill set in my training. Who can I turn to?

Answer: There are several links in the courses to online medical dictionaries and references that should be utilized for a greater understanding of unfamiliar terms. The following links are in addition to those provided in the courses - www.online-medical-dictionary.org and www.wikipedia.org

Question: How long will my course take and how many hours per week should I study?

Answer: Your course curriculum page at our web site lists the Course Duration and the Typical Study Hours. The minimum weekly study time we would recommend is 10 hours per week. This should be spread throughout the week rather than all at once in a day!

Question: I need a break in my studies. Can I delay my course?

Answer: The Course Duration begins from the date of course activation. This is typically two years on most of our training programs. Once your course is activated, it is not possible to postpone or delay the course.

Question: I have forgotten my login information to access the site. How can I obtain that?

Answer: Simply contact support@cbtdirect.com quoting your Invoice Number and we will inform you of your password or click the "forgot my password" link, found after an unsuccessful logon and type in your user name to have the password email to you!

Is your inquiry technical or informational?

Technical (Settings and PC related problems)

Informational (Product, Licensing and Warranty related)

In order to for the medical courses to work smoothly, you may need to apply a few settings to your computer.

For Windows XP/2000 -The first thing to do is go to the "control panel" of your computer. Once there click "add/remove programs".

For Window Vista- Instead click on the Windows Icon in the lower left hand corner of the screen, and then “control panel”. Once there click “uninstall programs” under the program icon.

Wait for the list to populate.

Look for the following listings, as they are required to utilize the course smoothly:

Adobe Reader (any version) -   www.adobe.com

Adobe Shockwave player / Flash - www.adobe.com

J2SE Runtime Environment (any version) -www.java.com

Apple QuickTime - www.apple.com/quicktime/download

Also Check for:

Real Player - if you should find this listed, click "Remove" to delete it from your system. The program, while not detrimental to your system, does prevent Adobe Flash and hence the course, from working properly.

 

Question: Whenever I click on a link or the media resources button in the course, nothing happens. Why?

Answer: Only two things can cause this 1.if you don’t have Adobe Reader installed or 2. You have an active Pop-Up Blocker.

See instructions above to confirm you have Adobe Reader installed. Once the installation has been confirmed, follow the instructions below.

Pop-Up Blockers

Pop-Up Blockers can prove to be a very annoying while trying to go thru your training. Unfortunately they are do not always announce that they are doing there job. Should your course freeze, attempt to load a page and fail, or should you click an icon and nothing happens, you may have a Pop-Up Blocker working against you. To check if you have one active, go to the log-on screen for your course and click on the left hand side where it state “ Click here to check for required browser settings”. The program will check and either tells you that all the setting requirements have been met or it will tell you have a Pop-Up Blocker.

If you are running Internet Explorer 7 or 8, it has a Pop-Up Blocker included. Just open Internet Explorer, and click “Tools” on the address bar. Then simply click “turn off Pop-Up Blocker”.

As you review thru the listings on Add/Remove Programs ( For XP/2000) or Uninstall Programs (For Vista) you may want to remove the following, if found, as they contain Pop-up Blockers that may restrict access to portions of the course.

Google toolbar

Yahoo toolbar

NetZero toolbar

AOL toolbar

Also be aware that numerous Virus Protections also contain Pop-up blockers. Do not remove the Virus Protection!! If you are unable to turn off the Pop-up blocker in the Virus Protection, then temporarily disable the Virus Protection before opening your web browser.

The following Virus Protection programs are known to have pop-up blockers:

Symantec (Norton)

MacAfee

As a last resort, if you are unable to remove or disable a pop-up blocker, you can try to hold the “Ctrl” key on your keyboard and click on the link you are trying to go to. This acts as a “allow pop-up” command for a lot of pop-up blockers (but not all).

If you need any help applying these settings or have any questions, call 1-800-313-1630 and ask for Tech Support.

 

Question: What web browsers can I use to access my courses?

Answer: The following browsers can be utilized to access the course.

           Internet Explorer - Any *pure version

           Firefox 3.2 or better- www.mozilla.com

             Safari - Mac users only

*A pure version of Internet Explorer is any version not release by a vendor other than Microsoft. Other versions of Internet Explorer, such as those released by AOL, Verizon and Earthlink (to name just a few), have proprietary add-ons to the browser that may reduce the function ability of the course. To use the pure version of Internet Explorer, simply click on "Start”, then go to "Programs" and locate the icon for Internet Explorer (it will appear as a big blue "E" with a yellow halo").

 

Question: When I go into my courses, sometimes words or even entire phrases seem like they are cut off. What is the problem?

Answer: Apply the settings below to fix any issues that seem to cause the font on a web page to display incorrectly, such as cut-off word or sentences.

Browser Settings-

 Internet Explorer 7 and 8 -

Once open, look to the upper-left corner and click the "Page" icon.

 From the pull down menu, click "Text Size".

 Insure that it is set to "Medium" or "Normal".

 Mozilla FireFox -

 Once open, you may increase the text size by pressing CTRL and + or reduce the text size be pressing CTRL and - on your keyboard.

 Desktop Settings

Windows XP/2000-

Click "Start" in the lower-left hand side, and then choose "Settings" and then "Control Panel".

 Double click on the icon marked "Display"

 From the new window marked "Display Properties", choose the final tab, marked "Settings"

 Insure the "Screen Resolution" is set to "1024x768"

 On the "Settings" tab, click the "Advanced" button.

 On the new window, go to the "General" tab, and look under "Display" and insure your DPI setting is set

to "Normal size (96 DPI)".

 

Windows Vista-

Click the Windows Pearl (the icon formerly known as Start) located in the lower-left hand side and choose "Control Panel"

Double click on the icon marked "Personalization"

On the far left , under "Tasks" , click "Adjust font size (DPI)" and insure the DPI is set to "Default Scale (96)DPI"

Click on "Display settings" and insure the "Resolution” is set to "1024x768"

 Toolbars

For Windows XP/2000 -

The first thing to do is go to the "control panel" of your computer. Once there click "add/remove programs".

 For Window Vista-

 Instead click on the Windows Icon in the lower left hand corner of the screen, and then “control panel”. Once there click “uninstall programs” under the program icon.

 Wait for the list to populate.

 As you review thru the listings on Add/Remove Programs (for XP/2000) or Uninstall Programs (for Vista) you may want to remove the following, if found, as they can eat up space on your screen that can cause a website to display incorrectly.

Google toolbar

Yahoo toolbar

NetZero toolbar

AOL toolbar

Ask toolbar

Lastly, if need be, remember you can always hit "F11" on your keyboard to maximize the window on screen.

Question: How do I access my training?

Answer: Login to your training at www.interactlearning.net, enter your login and password. After signing in, please select the first course “my courses” header to begin your training.

Question: Can I study my course from multiple computers?

Answer: Yes. Your software is licensed to you not the machine you are accessing it from. This being the case you can study from work, home or even a friends computer if you have an active internet connection you can study from anywhere at anytime.

Question: How do I take my official certification exam?

Answer: Exams can be taken at the exam centers which you can locate at the following link:
www.ase.com (Automotive)

Question: How much do the exams cost?

Answer: Fees for automotive testing is as follows:

• Registration Fee $70 per test administration period (Winter or Summer)
• Test Fee $37 per test

Question: Why is there a fee for the exams?

Answer: The fee associated with the exam is paid to the testing centre for administering the tests. This is common with all career certifications including degrees and college certifications.

Question: What is the Pass Guarantee? What does it mean really?

Answer: Please review the warranties at the link below for the terms on your specific package. Imagine attending a college or university that offers to refund your tuition if you fail your finals! For details of our Pass Guarantee and full Terms and Conditions visit CBT Direct's Guarantee Page.

Question: What can I do if I need help and support with the training?

Answer: Your main point of contact for training support is our support division which can be contacted at 1-800-313-1630, Monday thru Friday 8:30 AM to 5:30 PM EST.

Question: How long will my course take and how many hours per week should I study?

Answer: Your course curriculum page at our web site lists the Course Duration and the Typical Study Hours. The minimum weekly study time we would recommend is 10 hours per week. This should be spread throughout the week rather than all at once in a day!

Question: I need a break in my studies. Can I delay my course?

Answer: The Course Duration begins from the date of course activation. This is typically two years on most of our training programs. Once your course is activated, it is not possible to postpone or delay the course.

Question: I have forgotten my login information to access the site. How can I obtain that?

Answer: Simply contact support@cbtdirect.com quoting your Invoice Number and we will inform you of your password or click the "forgot my password" link, found after an unsuccessful logon and type in your user name to have the password emailed to you!

Question: The courses in my MAST program don’t seem to match up with the exams offered by ASE. Why is that?

Answer: Click here to see the course breakdown, as well as which courses are applicable to which ASE exams.

 

 

Is your inquiry technical or informational?

Technical (Settings and PC related problems)

Informational (Product, Licensing and Warranty related)

In order for the courses to work smoothly, you may need to apply a few settings to your computer.

For Windows XP/2000 -The first thing to do is go to the "control panel" of your computer. Once there, click "add/remove programs".

For Window Vista- Instead, click on the Windows Icon in the lower left hand corner of the screen, and then “control panel”. Once there, click “uninstall programs” under the program icon.

Wait for the list to populate.

Look for the following listings, as they are required to utilize the course smoothly:

Adobe Flash Player - (if not found, click on the link below to download)

ftp://cbtdirect.com/flashplayer9.exe

J2SE Runtime Environment 6.0 or better - (if not found, click on the link below to download)

 ftp://cbtdirect.com/Java_Setup6v14.exe

Also check for:

Real Player - If you should find this listed, click "Remove" to delete it from your system. The program, while not detrimental to your system, does prevent Adobe Flash and hence, the course, from working properly.

 

Question: What web browsers can I use to access my courses?

           Answer: The following browsers can be utilized to access the course.

           Internet Explorer - Any *pure version

           Firefox 3.2 or better- www.mozilla.com

          Safari - Mac users only

*A pure version of Internet Explorer is any version not release by a vendor other than Microsoft. Other versions of Internet Explorer, such as those released by AOL, Verizon and Earthlink (to name a few), have proprietary add-ons to the browser that may reduce the function ability of the course. To use the pure version of Internet Explorer, simply click on "Start”, then go to "Programs" and locate the icon for Internet Explorer (It will appear as a big blue "E" with a yellow “halo".

Question: After I log in, the site shows a window that says “Login in progress... If this message remains for more than 40 seconds, Click here for further instructions” but it never seems to go any further. What happened?
 

Answer: The system was trying to activate the Java Console on your PC but for one reason or another, it was unable to do so. Try going through the instructions below to fix the problem: 

Step 1 - Verify that you have Java -

 For Windows XP/2000 -

 The first thing to do is go to the "control panel" of your computer.

 Once there, click "add/remove programs".

 Wait for the list to populate. The list is in alphabetical order; go to "J".

 If you should find "java runtime”, "JRE ", "Sun Java “or any variation on these, you have java installed.

 Should you find multiple versions (JRE 6.5, JRE 6.8, JRE 6.8.1, etc. etc.), uninstall all but one version. If multiple versions are active on the same system, it can cause various erratic and annoying errors.

 If you do not find Java-

 Click on the following link to download and install Java:

 ftp://cbtdirect.com/Java_Setup6v14.exe

For Window Vista-

Instead click on the Windows Icon in the lower left hand corner of the screen, and then “control panel”.

 Once there click “programs and features” under the program icon.

Wait for the list to populate - The list is in alphabetical order, go to "J". If you should find "java runtime", "JRE ", "Sun Java” or any variation on these, you have java installed.

 We recommend that Vista users use Java 6 or higher, as it seems to have the lowest error rate for the Vista Desktop. You can download this version directly from our FTP site:

ftp://cbtdirect.com/Java_Setup6v14.exe

 

 If you do not find Java- Click on the following link to download Java directly to the desktop (when asked to run or save, choose “save” and have it save to your desktop) and then right-click over the java icon on the desktop and choose “Run as Administrator” to install Java.

ftp://cbtdirect.com/Java_Setup6v14.exe

STEP 2 - Insure Java is active as a browser add-on.

For Windows XP/Vista - Close your browser and reopen it. Once open, click "tools" (in the upper right hand corner) and then "manage add-ons" and then "enable or disable add-ons". Once the list populates, insure that the following browser add-ons are enabled:

 SSVHelper Class (Sun Microsystems, Inc.)

 Sun Java Console (Sun Microsystems, Inc.)

If you are only able to locate a single add-on from Sun Microsystems, then Java was not properly installed. Uninstall Java, and reinstall via STEP 1.

Step 3 - Insure that there are no active Firewalls blocking Java.

The following Software Firewalls are known to actively block Java:

 Zone Alarm

 Black Ice Defender

 Kapersky Firewall

 Sunbelt Personal Firewall

 If you have any of these programs active, please deactivate them before opening your web browser.

 In addition, if you are accessing your training from a work environment, please be aware your Employer may have Hardware firewall or Java restrictions installed. Please check with your Network administrator for details.

 If the problem persists, contact our Technical Support Staff at 1-800-313-1630.

 

Question: Can I study offline?
 

Answer: The courses can be downloaded for offline use on Microsoft Operating Systems only.

Please follow the steps:

1. Go to the following link ftp://cbtdirect.com/SCM_manual2.exe and download the SkillSoft course manager to your desktop.

2. Once downloaded, install the application (for VISTA users, right click, and then click "run as administrator”)

3. Once installed, close the Application (the SCM) and log onto Skillport.

4. Go to the desired training and click the download icon (it looks like a small PC with a green arrow pointing down).  

5. You will see a small window come up, stating something to the effect of "updating properties".

6. This update allows the SCM to recognize your username and password from SkillPort, regardless of whether you are online or offline.

7.       Your course will run normally offline. The progress of each module, test results and updates will be transferred when you next go online to the course.

Question: Why am I being asked to install the SCM when attempting to download the course, when I have already previously done this?

 

Answer: This indicates that SkillPort was unable to detect if your PC has the SkillSoft Course Manager (SCM) installed due to a Java error. To correct, follow the instructions below:

1 Access the SCM installation directory (c:\Program Files\SkillSoft\ by default), then open the "Client" folder.

 2 Locate the file "__skillsoftLoaded.jar", right-click it, and select "Copy" (It may also appear as __skillsoftLoaded.)

 3 Access c:\Program Files\Java\ where you may see a Sun Java folder(s) (i.e. j2re1.4.1, etc).

 4 For EVERY Java folder found, please access the \lib\ext sub-folder, right click and “Paste” a copy of the "__skillsoftLoaded.jar" file.  If the file already exists, please over-write it, regardless of how identical they appear.

 5 Please close all Internet Browser windows, access your SkillPort account, and re-attempt to download a course. If the problem persists contact Technical Support at 1-800-313-1630.

 

Question: I am trying to study offline, but every time it asks me for a username and password, I put in the same one I use online and it tells me “Authorization Failed”. I was able to use it before without a problem; what happened?

 

Answer: The SCM will often update for the purpose of maintaining your progress both online and offline. Occasionally, for whatever reason, the update will have an irreconcilable error to it. This error often temporarily corrupts the logon information for the SCM. Follow the instructions below to fix the issue:

1. Click on "My Computer"

2. Click on "Local Disk(C:)"

3. Click on "Program Files"

4. Click on "SkillSoft"

5. Click on "Client"

6. Look for a file name "OCM.ini”. It will look like a page with a small gear to the right. Right click it and choose "Open with Word pad".

7. Look for the line that states "SKILLPORT_SECURE_LOGIN=True" and replace the "True" with "False" so that the line looks like this "SKILLPORT_SECURE_LOGIN=False"

8. Save the file and close it.

9. Log in as normal.

Question: After I log in and go to access my course, it comes up on a new page stating”…loading, please wait…..” but nothing ever happens. What is wrong?

Answer: The course has been stopped by an active pop-up blocker.

 If you are running Internet Explorer 7 or 8, it has a pop-up blocker included. Just open Internet Explorer, and click “Tools” on the address bar. Then simply click “turn off pop-up blocker”

Both Firefox and Safari have integral Pop-up blockers as well but the location varies with every version. Often they can be found by looking under the “Options” button and clicking through the various menus.

 

As you review the listings on Add/Remove Programs (for XP/2000) or Uninstall Programs (for Vista) you may want to remove the following, if found, as they contain Pop-up blockers that may restrict access to portions of the course:

Google toolbar

Yahoo toolbar

Netzero toolbar

AOL toolbar

Ask toolbar

Also be aware that numerous Virus Protections also contain Pop-Up Blockers. Do not remove the Virus Protection!! If you are unable to turn off the Pop-Up Blocker in the Virus Protection, then temporarily disable the Virus Protection before opening your web browser.

The following Virus Protection programs are known to have pop-up blockers:

Symantec (Norton)

McAffee

Trend Micro

Kaspersky

CA (Computer Associates)  

As a last resort, if you are unable to remove or disable a pop-up blocker, you can try to hold the “Ctrl” key on your keyboard and click on the link you are trying to go to. This acts as a “allow pop-up” command for a lot of pop-up blockers (but not all).

 

Question: How do I access my training?

Answer: To log into your training, go to http://cbtdirect.skillport.com and enter your login and password. After signing in, click on the “Catalogue” link located at the top of the Online Community page to see your course modules.

Question: How do I take my official certification exam?

Answer: Exams can be taken at the exam centers which you can locate at the following links:
www.certiport.com (for MOS only)
www.prometric.com (Microsoft and other IT Exams)
www.vue.com (Cisco and other It exams)
www.ciwcertified.com (for CIW only)

Question: How much do the exams cost?

Answer: The exam costs vary per exam and are based on pricing from the vendor. However, there are a many promotions from the vendors (such as Microsoft, Cisco, CompTIA, etc.) that may provide reduced exam fees.

Question: Why is there a fee for the exams?

Answer: The fee associated with the exam is paid to the testing center for administering the tests. This is common with all career certifications including degrees and college certifications. While training in one place, the exam fee is typically separate which gives you the choice as to where and when you sit for your exams.

With true Distance Learning, the advantage is that you can study at home or work and take the exams where and when you want rather than being tied down to term times and locations. When you know you are fully prepared, you can literally book an exam locally to you today and sit the exam tomorrow! No more cramming or panicking as exams loom!

Question: How do I go about registering for and scheduling my exam?

Answer: You will need to register for your exam with the appropriate testing center and arrange a date to attend. It can be as soon as the following day!
www.certiport.com (for MOS only)
www.prometric.com (Microsoft and other IT Exams)
www.vue.com (Cisco and other IT exams)
www.ciwcertified.com (for CIW only)

Question: What is the Pass Guarantee? What does it mean really?

Answer: Please review the warranties at the link below for the terms on your specific package. Imagine attending a college or university that offers to refund your tuition if you fail your finals! For details of our Pass Guarantee and full Terms and Conditions visit CBT Direct's Guarantee Page.

Question: How do I access the online Mentoring?

Answer: For information on accessing and utilizing the Mentoring feature, please review the “Access Mentoring Info” link on the left side under Shortcuts at the online courseware portal*.

      * Mentoring is not available for all courses.

Question: How long will my course take and how many hours per week should I study?

Answer: Your course curriculum page at our website lists the Course Duration and the Typical Study Hours. The minimum weekly study time we would recommend is 10 hours per week. This should be spread throughout the week rather than all at once in a day! When you access a course module you will be able to see the Typical Study Hours of that particular module, so you can set a target to complete that module in one study session or more.

Question: I need a break in my studies. Can I delay my course?

Answer: The Course Duration begins from the date of purchase. This is typically one year on most of our training programs. Once your course is activated, it is not possible to postpone or delay the course. However, you are able to download course modules to your computer which will allow you to continue studying after the Course Duration has been completed. One area of your training which can be altered (time-wise) is Mentoring. For instructions on altering the speed in which your daily Mentoring emails are sent, go to “Access Mentoring Info” link on the left side under Shortcuts at the Online Virtual University.

Question: I am experiencing technical difficulties launching and/or downloading the course. How do I get help?

Answer: You can also find information at Technical Support FAQ in your Online Virtual University. Most issues are easily resolved by visiting the Technical FAQ or call us directly at 800-313-1630 for assistance.

Question: I have forgotten my login information to access the site. How can I obtain that?

Answer: : Simply contact support@cbtdirect.com quoting your Invoice Number and we will inform you of your password or click the "forgot my password" link, found after an unsuccessful logon and simply type in your user name to have the password email to you!

Question: Why are my scores and bookmarks not being saved when I have finished a course module and go back to it?

Answer: Is it probable that you have not exited the course properly. Do not click on the top right hand [X] as this closes the course without saving. Always use the “Exit” button.